To help assure on-time delivery during busy holiday seasons, place your order at least 2-3 days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day, and Labor Day.
We are closed on these holidays: New Years, Easter, Independence Day, Labor Day, Thanksgiving, and Christmas.
Same Day Delivery
Orders placed before 12pm in the recipient's time zone can often be delivered same-day Monday-Saturday (some execptions apply). Delivery is unavailable on Sundays.
Normal delivery times are 9am-5:30pm daily. During major holidays such as Valentine's Day and Mother's Day, delivery times may be extended.
Sympathy and Funeral Delivery
These orders are of very high priority. If you have ordered too late to make the funeral service, we will call to let you know quickly so you can make other arrangements or have something sent home to the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact funeral homes to verify times of services to make arrangements for flower delivery. If you have selected a delivery date that is before the actual viewing, we will deliver to the viewing per the funeral home instructions.
Banners Funeral Arrangements
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value by substituting the banner for more flowers to create a fuller arrangement.
Orders going to high schools must be placed as early as possible, no later than the day before. The flowers must be received by the school by 10am on day of delivery.
We are unable to deliver flowers to a P.O. Box or an A.P.O. address.
No One Home
Dependent on delivery location. If receipient is not home during our first delivery attempt, it will be placed in a safe space (porch with shade out of wind, with a neighbor, etc) and the delivery driver will write a note and attach it to the door of the home. If the driver cannot find a safe space to place the delivery, a note will be left with a notice of missed delivery and a request to call us with another delivery time.
We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivery products, we are unable to cancel or change orders that are already in process at the florist, en route, or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.
Recipient Contact Information
In some cases, the florist may contact the recipient to ensure they will be home to accept the delivery.
Request to Leave Item at Door
The customer assumes all liability for requests to leave arrangements. We discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Recipient Refusal of Delivery
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.